Context & Motivation] In the SUPERSEDE project, methods and tools have been developed to collect and analyze user feedback, to identify relevant information for deciding which are the most impor- tant requirements to be considered for the next release of a product. [Question/problem] Even if the project proposal was to analyze feed- back in the English language only, later it emerged that there was a need to analyze multi-lingual (German, English) feedback. [Principal ideas] We considered two different solutions: 1) translating user feed- back from German to English, and processing it with the techniques developed for the English language; 2) exploiting Natural Language Processing (NLP) techniques for German to analyze directly the feed- back in German. [Contribution] In this short report we describe this project experience, summarizing main commonalities and differences between the aforementioned solutions.

Managing Multi-Lingual User Feedback: The SUPERSEDE Project Experience

Fitsum Meshesha Kifetew;Anna Perini;Angelo Susi
2018-01-01

Abstract

Context & Motivation] In the SUPERSEDE project, methods and tools have been developed to collect and analyze user feedback, to identify relevant information for deciding which are the most impor- tant requirements to be considered for the next release of a product. [Question/problem] Even if the project proposal was to analyze feed- back in the English language only, later it emerged that there was a need to analyze multi-lingual (German, English) feedback. [Principal ideas] We considered two different solutions: 1) translating user feed- back from German to English, and processing it with the techniques developed for the English language; 2) exploiting Natural Language Processing (NLP) techniques for German to analyze directly the feed- back in German. [Contribution] In this short report we describe this project experience, summarizing main commonalities and differences between the aforementioned solutions.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11582/316073
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