Knowledge management and more generally systems dealing with information creation, storage and retrieval are supposed to be a key factor for firms?success. However, enthusiasm about their introduction is often paralleled by disenchantment and delusion about their effectiveness and real use. Taking such failures seriously, we investigate reasons leading to success or failure of KM dissemination. Using a case study approach, we investigate the link between organizational profile and structure and information needs to be supported by KM systems, and offer a general framework to explain why ?holding technology constant- the end result may differ widely. We conclude our investigation by suggesting that coherence and match are crucial ingredients to make KM work
Success and Failure Criteria for Knowledge Management Systems
Bouquet, Paolo;Cuel, Roberta
2002-01-01
Abstract
Knowledge management and more generally systems dealing with information creation, storage and retrieval are supposed to be a key factor for firms?success. However, enthusiasm about their introduction is often paralleled by disenchantment and delusion about their effectiveness and real use. Taking such failures seriously, we investigate reasons leading to success or failure of KM dissemination. Using a case study approach, we investigate the link between organizational profile and structure and information needs to be supported by KM systems, and offer a general framework to explain why ?holding technology constant- the end result may differ widely. We conclude our investigation by suggesting that coherence and match are crucial ingredients to make KM workI documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
