To introduce knowledge management technologies successfully in organizations, careful attention must be paid to the organizational environment. Most KM systems presuppose a centralized approach to managing knowledge, assuming a single classifcation schema or ontology. In reality, organizations consist of many autonomous individuals and units cooperating and competing to pursue private as well as common goals. Knowledge needs exist from local perspectives as well as across perspectives. Effective knowledge management therefore needs to identify the various perspectives to support, acknowledging local autonomy and the distributed nature of knowledge. A systematic approach for introducing KM technology needs to include an analysis of the interests and intents and dependency relationships among strategic organizational actors. Three examples from a hospital case study are used to illustrate
Intentional Analysis for Knowledge Management
Molani, Alessandra;Bresciani, Paolo;Perini, Anna;
2002-01-01
Abstract
To introduce knowledge management technologies successfully in organizations, careful attention must be paid to the organizational environment. Most KM systems presuppose a centralized approach to managing knowledge, assuming a single classifcation schema or ontology. In reality, organizations consist of many autonomous individuals and units cooperating and competing to pursue private as well as common goals. Knowledge needs exist from local perspectives as well as across perspectives. Effective knowledge management therefore needs to identify the various perspectives to support, acknowledging local autonomy and the distributed nature of knowledge. A systematic approach for introducing KM technology needs to include an analysis of the interests and intents and dependency relationships among strategic organizational actors. Three examples from a hospital case study are used to illustrateI documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
